What separates thriving enterprises from those struggling to stay relevant in 2025? It’s not just vision — it’s execution. And at the heart of that execution lies one critical lever: technology.
In 2025, the business world is no longer just evolving — it’s transforming at warp speed. For organizations operating Global Capability Centers, the key to long-term success lies in one foundational truth: the ability to internalize and scale essential tech services.
Modern GCCs are no longer cost-saving back offices. They’ve evolved into strategy-led engines that deliver innovation, agility, and operational excellence. But to function as a gcc hub of innovation and transformation, they must take greater ownership of their tech services stack.
In this article, we’ll explore the top 7 tech services every GCC should internalize in 2025 — not just to survive, but to thrive in a hyper-competitive global economy.
One of the most mission-critical tech services for GCCs today is cloud management — but in 2025, it’s not just about using the cloud, it’s about optimizing it intelligently. Whether you're deploying a Build-Operate-Transfer model or scaling a mature GCC, internal cloud expertise reduces latency, enhances data security, and drives major cost savings.
Companies are increasingly using hybrid and multi-cloud environments, especially when complying with regional data protection laws. Internal teams can proactively manage workloads, monitor cloud spending, and ensure seamless application performance across geographies. By building a cloud center of excellence within the GCC, enterprises position themselves to innovate faster, scale seamlessly, and own their transformation journey — all through smart ownership of this tech service.
With remote workforces, connected devices, and decentralized networks, cyber threats have become more sophisticated and frequent. In response, more Global Capability Centers are internalizing tech services around cybersecurity — particularly those enhanced with artificial intelligence and machine learning.
Creating an in-house SOC (Security Operations Center) that leverages AI for real-time threat detection, behavior analytics, and automated incident response is essential in 2025. AI-driven security enables quicker remediation, improves governance, and protects the integrity of operations globally.
A recent study analyzing live SOC operations found that adoption of generative AI tools led to a 30.13% reduction in mean time to resolution for security incidents. This underscores how internalizing this tech service can dramatically improve threat response efficiency.
Moreover, GCCs that internalize cybersecurity talent gain tighter control, greater compliance with cross-border regulations, and the ability to customize protection for every business unit.
In a world where finding and retaining top talent is a competitive advantage, having internal access to AI recruitment tools is not just beneficial — it’s essential. This tech service allows GCCs to streamline the hiring process, reduce unconscious bias, and analyze thousands of candidate data points in seconds.
Unlike traditional recruitment channels, AI platforms assess candidates using real-time behavioral signals, psychometric indicators, and skill assessments. The result? Higher-quality hires, faster time-to-fill, and reduced cost-per-hire.
More mature GCCs are now coupling these tools with in-house Talent Solutions teams that understand local markets deeply. When handled internally, these platforms are continuously optimized for relevance, business alignment, and scale.
This trend is also fueling the emergence of internal talent hub functions within GCCs — acting as a centralized engine for global recruitment and workforce planning.
Data is the new fuel powering digital transformation. However, raw data is meaningless without the tech services to process, transform, and interpret it. In 2025, more GCCs are creating internal analytics teams that own the full data stack — from ingestion to insight.
Internalizing data engineering allows for real-time dashboarding, advanced forecasting, and AI model development — all of which feed into enterprise-wide strategy. It also supports regulatory compliance, especially in regions where data sovereignty is non-negotiable.
For GCCs supporting Global business services, having data capabilities in-house allows for stronger alignment with finance, marketing, operations, and customer experience — creating a single version of the truth across business lines.
Modern GCCs are embracing tech services that democratize innovation — and low-code/no-code platforms are at the forefront of this shift. From automating HR onboarding to building internal dashboards, these platforms allow even non-technical employees to innovate with ease.
The real power lies in hyperautomation — combining RPA, AI, workflow orchestration, and process mining to create an intelligent automation layer across the enterprise. GCCs that internalize automation capabilities not only reduce manual workloads but also unlock cross-functional innovation. With developers and business analysts co-creating digital workflows, this tech service reduces dependencies and accelerates solution delivery.
In 2025, this internalization trend is accelerating — particularly for companies that are expanding their GCC solutions footprint across multiple business lines and geographies.
Complex organizations require connected systems. But without proper integration and architecture oversight, digital projects fail to deliver value. That’s why GCCs are building internal Enterprise Architecture (EA) teams — to own this vital tech service.
EA enables smooth integration of ERP, CRM, analytics, and HR platforms, ensuring system interoperability and optimized data flow. It also reduces technical debt, improves compliance, and lays the foundation for scalable digital initiatives.
Especially for companies executing a Build-Operate-Transfer model, having EA capabilities internally is crucial. It ensures that once the transfer happens, the GCC retains a robust technical blueprint that can adapt to future business needs.
According to a Deloitte study, higher-maturity organizations — those with advanced enterprise and business architecture practices — were about three times more likely to report net revenue growth significantly above industry average compared to lower-maturity counterparts (45% vs. 15%). This underscores the critical role of internal EA in delivering not just technical, but also strategic business outcomes.
Speed is the new currency. DevOps is no longer a niche practice — it’s a mainstream tech service that every GCC must internalize to remain competitive.
GCCs with internal DevOps capabilities can build, test, and deploy applications rapidly and reliably. Agile pods, CI/CD pipelines, and containerized environments allow for faster releases, fewer bugs, and continuous improvement.
By fostering a DevOps culture in-house, GCCs reduce release cycles from months to days — enabling real-time delivery on business goals. For organizations using GCCs to house global product and engineering teams, this is the secret weapon to outpace the competition.
Internal DevOps is also critical in positioning the GCC as a true gcc hub for innovation — rather than just a downstream delivery unit.
While outsourcing might still make sense for commoditized tasks, strategic tech services should be internalized for one simple reason — control. Internal teams allow for:
Moreover, as GCCs evolve beyond delivery centers into capability powerhouses, internalizing core tech services allows them to shape the future — not just support it. This also aligns with the broader GCC trend: a move from transactional to transformational. Internal capabilities are not just more responsive — they’re also more intelligent, more secure, and more scalable.
2025 is not just another year — it’s the beginning of a new era where the value of Global Capability Centers will be judged by their ability to drive innovation, transformation, and measurable business impact.
By internalizing these seven tech services, your GCC not only becomes more efficient but also more strategic, more integrated, and more future-ready..
It’s time to move away from reactive support models. It’s time to build talent hubs, innovation labs, and centers of excellence within your GCCs — powered by internal ownership of key tech services.
Those who get this right will shape the next decade of enterprise transformation
Gaurav Chawla, COO of Anlage Infotech, emphasized the transformative role of AI-powered analytics in HR at the 5th Edition of the GCC Summit 2024. Highlighting predictive analysis and smart tool utilization, he shared how these technologies can cut hiring cycle times by up to 60%, driving greater efficiency. The event took place at GMR Aerocity Hyderabad.
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